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City Clerk

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1. I want to speak at the City Council Meeting. What do I do?
2. How can I express my opinion on an upcoming Public Hearing?
3. When and where are the City Council meetings held?

City Council

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1. What is the purpose of the City Council?
2. How are City Council positions filled?

Customer Service

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1. When is your utility bill due?
2. Trouble paying your utility bill on time?
3. Can I pay my bill online?
4. Can I get a discount for being low income?
5. What number do I call for Animal Control?
6. What do I do if I believe my bill is incorrect or I want to file a complaint?
7. What are your office hours?

Electric

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1. How do I report a street light that has burned out?
2. I have a question regarding my bill, who would I talk to?
3. Who do I contact about a tree close to power lines?
4. How do I sign up for electric service?
5. Who do I call if my power is out or my lights are flickering?
6. What should I do if my breaker has tripped?
7. What should I do if I see a downed power line?
8. Does the City of Shasta Lake have a solar energy program?
9. Does the City of Shasta Lake purchase renewable/green energy?

Housing - Homebuyer Program

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1. What are the current income limits?
2. What is the definition of a First-Time Homebuyer?
3. What is the current allowed Maximum Purchase Price for the Shasta Lake Homebuyer Program?
4. Must the home purchased be located in the City Limits of Shasta Lake?
5. How much can I borrow?
6. Do I have to contribute funds towards the transaction?
7. What are the terms of the loan and interest rate?
8. Is owner occupancy required?
9. What happens if I need to sell my home during the term of the loan?
10. What are affordability covenants and how do they affect my home purchase?
11. I have heard the terms “housing ratio” and “debt-to-income” ratio. What do they mean?
12. If I participated in a short sale for my previous owned home, do I still qualify?

Housing - Owner Occupied Rehabiliation

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1. What does "Owner Occupied" mean?
2. What are the income limits for the program?
3. How do I know if my home qualifies?
4. Must the home be located in Shasta Lake to participate?

Housing - Paint Rebate Program (Residential)

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1. Do I have to pay for the cost of the supplies up front?
2. Will the rebate pay for labor?
3. How do I apply for a Paint Rebate?
4. Once I have participated in the Paint Rebate Program, can I ever participate again?
5. How long do I have to complete the work?

Marijuana-Recreational and Medical

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1. Will additional retail sales outlets be allowed beyond what the City has at this time?
2. Will commercial and manufacturing activities be allowed?
3. Will the City consider volatile marijuana extraction activities?
4. Will outdoor cultivation continued to be allowed within the City?
5. Why do I need to fill out a registration form?
6. State licenses are not available yet, why should I register?
7. Does the registration guarantee a local permit?
8. What is the cost of a permit?
9. If I am a patient or caregiver with 25 plants or less do I need to register or apply for a permit?
10. I’m not the owner of the property I intend to use for my business. Can I register?

Parks & Recreation

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1. What classes and camps are currently available?

Public Works

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1. Where can I get sandbags?
2. Who do I call if I have questions about my utility bill, or if I need to have my utility service activated or disconnected?
3. What utility services does the City provide?
4. Who provides garbage, greenwaste, and recycle pick-up for Shasta Lake residents?
5. What is an Encroachment Permit and why is it needed?
6. Do I need to obtain an Encroachment Permit to replace my sidewalk or driveway approach?
7. I want to install a fence behind the sidewalk or in the public right-of-way. Do I need to obtain an Encroachment Permit?
8. Can I place a temporary container in the public right-of-way?
9. How long is an Encroachment Permit valid?
10. What happens when work is performed within the public right-of-way without a permit?
11. I want to report a pothole that needs repair. Who do I call?
12. How many miles of streets does the City maintain?
13. Who maintains I-5 and/or Shasta Dam Boulevard (State Route 151)?
14. Does the City maintain a Pavement Management System?
15. Does the City have a street paving program?
16. Can I request that a certain street be paved?
17. Who do I call about a problem with street lights?
18. My water tastes or smells odd. What should I do?
19. Where does the City’s maintenance responsibility for the water system stop?
20. What is a backflow assembly?
21. Why do backflow assembly (RPPAs) have to be tested annually?
22. Where does the City’s maintenance responsibility for the wastewater system stop?
23. My service line does not drain properly. What should I do?
24. I recently had a sewage backup in my house. What caused it and how do I handle the situation?
25. What can I do to keep my service line in good shape?

Sheriff's Department

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1. Where can I pick up a copy of a report?
2. Where do I go to get my fingerprints taken?
3. Where do I go to get my concealed weapon permit?
4. What is the restraining order process?
5. What do I do when I get a traffic ticket?
6. What kind of report can I make online and how can I report it?

City of Shasta Lake • 1650 Stanton Drive • Shasta Lake, CA 96019 • Phone: 530-275-7400 • Fax: 530-275-7414 "Equal Opportunity Provider, and Employer"
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