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Public Works
Mission
The employees of the Public Works Department are dedicated to leading the water and wastewater utility by protecting our environment and natural water resources, relying on innovative operating and maintenance processes, and providing the highest possible level of service and support to all our customers. To provide an acceptable quality of life for the community with adequate storm-water drainage systems, safe roads, and the maintenance and beautification of city-owned rights-of-way, and to coordinate and implement superior customer service and creditable project management.
Water Distribution
The Water Distribution division has two components
- Water Installation - Installation of residential water service lines and water meters.
- Water Preventative Maintenance - Maintenance and repair of water meters, water valves, fire hydrants, air release valves, and all other appurtenances that comprise the water distribution system
Wastewater Collection
The Wastewater Collection division is divided into four work units:
- Sewer Installation - Installation of sewer service lines.
- Sewer Preventative Maintenance - Maintenance and repair of sewer mains, sewer valves, air release valves, and all other appurtenances that comprise the collection system.
- Lift Station - Repairs, preventative maintenance, and rehabilitation of all city-owned lift stations.
- Inflow and Infiltration - Gravity sewer main inspections and cleaning, point repairs, and manhole rehabilitation.
Streets and Drainage
- The City of Shasta Lake requires any homeowner, contractor, or utility company working within the public right-of-way to obtain an encroachment permit. Please contact the Permit Center at (530) 275-7430 for more information.
- California state law requires that Underground Service Alert North be contacted two working days prior to any excavation within the public right-of-way. USA North can be reached at 811 or at 1-800-227-2600.
- No construction debris or stockpiling of materials shall be placed in the street or within the public right-of-way.
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Public Works
Physical Address
4332 Vallecito Street
Shasta Lake, CA 96019
Mailing Address
PO BOX 777
Shasta Lake, CA 96019
Phone: (530) 275-7400
Hours
Monday through Friday
7:00 am to 4:00 pm
- Where can I get sandbags?
- Who do I call if I have questions about my utility bill, or if I need to have my utility service activated or disconnected?
- What utility services does the City provide?
- Who provides garbage, greenwaste, and recycle pick-up for Shasta Lake residents?
- What is an Encroachment Permit and why is it needed?
- Do I need to obtain an Encroachment Permit to replace my sidewalk or driveway approach?
- I want to install a fence behind the sidewalk or in the public right-of-way. Do I need to obtain an Encroachment Permit?
- Can I place a temporary container in the public right-of-way?
- How long is an Encroachment Permit valid?
- What happens when work is performed within the public right-of-way without a permit?
- I want to report a pothole that needs repair. Who do I call?
- How many miles of streets does the City maintain?
- Who maintains I-5 and/or Shasta Dam Boulevard (State Route 151)?
- Does the City maintain a Pavement Management System?
- Does the City have a street paving program?
- Can I request that a certain street be paved?
- Who do I call about a problem with street lights?
- My water tastes or smells odd. What should I do?
- Where does the City’s maintenance responsibility for the water system stop?
- What is a backflow assembly?
- Why do backflow assembly (RPPAs) have to be tested annually?
- Where does the City’s maintenance responsibility for the wastewater system stop?
- My service line does not drain properly. What should I do?
- I recently had a sewage backup in my house. What caused it and how do I handle the situation?
- What can I do to keep my service line in good shape?
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