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1. When is your utility bill due?

All bills are due and payable upon receipt, and considered delinquent 20 days from the statement date. If not paid by the statement due date, the account will be considered past due and may be subject to late fees and ultimately, discontinued services.

2. Trouble paying your utility bill on time?

Contact Customer Service at 530-275-7400 or visit City Hall Customer Service located at 4477 Main Street during standard business hours 7:00am-4:00pm to pay the past due balance and any other penalty fees incurred.

3. Can I pay my bill online?

Yes, please do! For your convenience we offer online bill pay and statement review. We also offer multiple payment options: One-Time Quick Pay, One-Time Scheduled Payment and continuous Auto Draft set up where your Visa/Mastercard information is securely stored. ONLINE BILL PAY CLICK HERE

4. Can I get a discount for being low income?

The City of Shasta Lake’s Lifeline Rate program allows for a discount on your monthly electric, water, and sewer utility bill for individuals that are: senior citizens (age 62 or older) or are disabled as evidenced by receiving Supplemental Security Income (SSI) or State Supplemental Payment (SSP) and fall under the income guidelines. For more information, you can pick up a Lifeline application at 4477 Main Street.

5. What number do I call for Animal Control?

(530) 275-7480

6. What if I believe my bill is incorrect or I want to file a complaint?

You need to contact the billing office at 4477 Main Street, PO Box 777, Shasta Lake, CA 96019 during regular office hours, either in person or by phone 275-7400 within five (5) days of receiving a disputed bill.

7. What are your office hours?

7 AM to 4 PM, Monday - Friday, excluding holidays.