What if I believe my bill is incorrect or I want to file a complaint?
You need to contact the billing office at 4477 Main Street, PO Box 777, Shasta Lake, CA 96019 during regular office hours, either in person or by phone 275-7400 within five (5) days of receiving a disputed bill.

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1. When is your utility bill due?
2. Trouble paying your utility bill on time?
3. Can I pay my bill online?
4. Can I get a discount for being low income?
5. What number do I call for Animal Control?
6. What if I believe my bill is incorrect or I want to file a complaint?
7. What are your office hours?