Show All Answers

1. How do I report a street light that has burned out?

You would contact Customer Service at: 530-275-7400, or submit a 'Let Us Know' Form here.

2. I have a question regarding my bill, who would I talk to?

You would call: 530-275-7400. One of our friendly customer service representatives would be more than happy to answer your question.

3. Who do I contact about a tree close to power lines?

You would contact our Electric Operations Manager at: 530-275-7445.

4. How do I sign up for electric service?

You can either:

Sign up in person at:
1650 Stanton Drive
Shasta Lake, CA 96019

Sign up over the phone at:
530-275-7400
*you must have a fax machine and a Visa or Master Card for this method

5. Who do I call if my power is out or my lights are flickering?

You would call Customer Service at: 530-275-7400.

6. What should I do if my breaker has tripped?

Try to reset the breaker; and if that is unsuccessful, contact an electrician.

7. What should I do if I see a downed power line?

Stay clear of the line, call 911, and do not let any else near the line if possible.

8. Does the City of Shasta Lake have a solar energy program?

Yes, we do. Information about the program can be found here.

9. Does the City of Shasta Lake purchase renewable/green energy?

Yes. We purchase both hydroelectric and wind energy.